FAQ

How Long Does The Filter Cartridge Last? 

Each cartridge lasts up to 3 months or approximately 10,000 litres, whichever comes first. if you notice reduced water pressure or a change in smell, it's time to replace it.

How Do I Install The Filter?

Unscrew your existing shower head, then screw in your new shower head. Run water for 30 seconds to flush the cartridge. Total installation time: under 60 seconds, with no tools required.

Will It Fit My Shower? 

Yes. Our filter is compatible with all G1/2" shower fittings, which covers the vast majority of showers in the UK and Europe.

What Does The Filter Actually Remove?

Our three stage filtration system reduces chlorine by up to 99%, heavy metals including lead and mercury, sediment, rust and organic compounds that affect the smell and feel of your water.

How Do I Know When To Replace The Cartridge?

We recommend replacing every 3 months. If you're on our auto refill plan, we'll send your next cartridge automatically before you need it. You can also sign up to email reminders in your account.

Do You Offer A Money Back Guarantee?

Yes, we offer a 30 day guarantee. If you don't notice a difference in your water, skin or hair, contact us and we'll refund you in full. No questions asked.

Where Do You Ship To? 

We currently ship across the UK and Europe. Standard delivery takes 3-5 business days. Free shipping is available on all subscription orders. 

Can I Cancel My Subscription Anytime? 

Absolutely. Log into your account, go to manage my subscription and cancel with one click. No fees, no penalties, no questions asked.